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Passengers ‘stuck on planes’ with ‘crazy’ queues at border control as ‘technical issue’ hits Manchester Airport

Passengers were ‘stuck on planes’ after landing as huge queues formed at Manchester Airport amid a ‘technical issue’ on Tuesday (May 7).

Border Force eGates, which are automated self-service barriers that use data stored in a chip in biometric passports, have crashed at major UK airports, including Manchester, Gatwick and Heathrow.




The issue has caused long delays at the border, with some passengers complaining of 80-minute waits in Manchester, with others claiming they sat on planes for around 30 minutes after landing due to the size of the “insane” queues.

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A woman told him Manchester Evening News: “We’ve just been allowed off the plane and it’s crazy. We’ve been on the plane for about 30 minutes because immigration refused to let us in – now we’re in a massive queue.”

Another passenger said he queued for around 80 minutes after eGates were hit by the outage in Manchester, which also affected other airports across the country.

“We’re clear so far,” he said. “He was there for about 1 hour and 20 minutes. We were given bottled water as it was red hot with no air conditioning”

Another person posted on X, formerly Twitter: “System down at Manchester airport, over 1,000 people crammed into immigration hall, border force staff handing out bottles of water.”

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