“I have a job without ever talking to a human”

HM Revenue & Customs uses artificial intelligence to recruit staff who don’t meet a human being until their first day at government collectors.

Although many companies use bots, or AI, for the early stages of hiring new staff, candidates applying to HMRC speak to an automated system from start to finish for some junior roles, including customer service advisers.

Job applicants are asked to send a CV and a 1,000 word statement to a civil service email address. They are then sent a link to a video interview. When they join the call, a person from a pre-recorded video appears and asks six questions, after each of which the caller records a response.

HMRC says that for entry-level roles, recruitment

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